Returns & Exchanges
At Rieker, we want you to be completely satisfied with your footwear purchase. If your shoes aren't the perfect fit, you can return unworn items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Footwear
Place the unworn shoes in their original Rieker branded box and secure them inside a protective shipping carton to prevent damage.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing